Covid Risk Assessment Document and Measures Implemented

Hambrook House Risk Assessment and Measures Implemented to Reduce the risk of Covid 19

We are looking forward to welcoming you to Hambrook House. We are a family run business and the safety of our guests and those who work for us is always our top priority. In the light of the Covid pandemic and to ensure you have a happy stay we want to reassure you that we have thought of all aspects of your stay.

Temperature checks
All guests will be temperature checked on arrival and each member of staff at the beginning of each shift.

Face Masks are required to be worn by guests in the common parts and while moving around the building.  We will be wearing facemasks to greet you and to serve you breakfast.

Hand washing
We will be following scientific guidelines and will be washing our hands as often as possible. We would ask guests to also follow these guidelines.

Social Distancing
We will be keeping, and asking you to keep, where possible, a distance of two meters (6ft) between people.

Much as we love chatting to guests and giving local information for the time being we will be reducing social interaction, we are however contactable via email during the day and indeed you can ring us from your bedrooms. Tel: 01743 365456.

We have taken the decision to keep the guest sitting room open for guests use but this will only be available for one group of guests at a time (this includes parties which are from two households who have come away together).

Hygiene has always been rigorous at Hambrook House and we have prided ourselves on our cleanliness and five star rating on Trip Advisor and Shropshire Tourism. We are however taking additional steps so you can be confident of your safety. As part of our training and hygiene protocols, we have increased the cleaning of frequently touched items and surfaces in our bedrooms. We have a sanitiser available on arrival and we will supply laminated room check in instructions which will be wiped clean after every visit. Bedroom keys will be disinfected after use.

Unfortunately we cannot offer room tidies during your stay but we will provide extra sundries on request.

Public Areas
We will frequently be disinfecting high frequency touch points in public areas such as banisters, door handles etc.

When serving breakfast there will be a single staff member per table. We will attempt to keep 2m, or 1m with risk mitigation where 2m is not viable, from guests when taking breakfast orders or serving breakfast.

There will be minimal handling of food.

We will be staggering breakfast times when needed to ensure that we can maintain social distancing and hygiene.

All condiments will be disinfected between breakfast sittings.

Cashless payments
We are operating a cashless system. We accept all major debit and credit cards and payments will be charged on your arrival at Hambrook House.

Everyone who works for us has received additional training on how to keep you and themselves safe. They will be wearing the appropriate PPE when cleaning the rooms.

We are continuing to monitor the advice given by the UK governments, as well as health authorities. We will adapt and develop our programme in line with these guidelines. Until then, if you have any problems, questions or concerns, please do call us on 01743 365456. Once again, many thanks for your support and bearing with us through these strange times. We hope you keep well and are looking forward to seeing you soon.
Charlotte & Kevin
Hambrook House

People staying in accommodation that have symptoms of coronavirus (COVID-19)
If a guest is displaying signs of the coronavirus (COVID-19) virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have coronavirus (COVID-19), they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

The accommodation provider and guest should discuss next steps as soon as possible. If the guest is unable to return home, the accommodation provider and guest should discuss meal and laundry provision, and accommodation providers should consider whether symptomatic guests should clean their own rooms and strip their own beds.

Unless otherwise provided for in the contractual terms of the booking, the guest will be expected to pay the costs of an extended stay in all but exceptional circumstances.

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